Instant missed-call interception
A busy landline fires a webhook in under 2.4 seconds. 82% of callers will not leave a voicemail — they answer WhatsApp instead.
Industry estimate
Every missed call is a patient booking with your competitor.
When your front desk is busy with a patient in the chair, 35% of callers hang up and dial the next practice on Google. BlueGrid texts missed callers on WhatsApp in 2.4 seconds, qualifies urgency, and books the appointment.
Browser preview · nothing is sent
Seamlessly connects with European telephony and practice calendars
- SIP / VoIP trunking
- WhatsApp Business API
- Google Calendar
- Microsoft 365
- Doctolib ready
- EU GDPR cloud
The silent leak
How much revenue hangs up when reception is busy?
The caller does not wait. The practice that picks up gets the booking.
Revenue walking out
Median reply 2.4s
Estimated monthly revenue recovered
€8,467
/ mo · €10,080 leak · 36 patients a month never reach your book
Voicemail · 82% hang up rateBlueGrid · 2.4s WhatsApp capture
Show assumptions
20 opening days a month. 30% of missed calls are bookable patients who do not call back (so 6 calls × 20 days × €280 × 30% = €10,080). BlueGrid recovery target: 84% of that leaked revenue. Clinic Pro reference price €297/month, ex VAT. The 35% hang-up and 82% “next clinic” figures are industry estimates, not BlueGrid client results. The 2.4s figure is the product median target, not a live customer feed.
Model estimate from your inputs and conservative assumptions. Not a promise of appointments, and not results from BlueGrid clients.
Zero front-desk interruption
Reception stays with the patient in the chair. Qualification runs in the background, so the room is not interrupted.
No new handset
Structured clinical triage
The desk gets a card: patient name, reason, urgency, and the requested slot. No phone tag.
One-click handoff
Interactive sandbox · no signup required
Experience the patient recovery flow live.
Trigger a missed call. Reply the way a patient would. Nothing leaves this browser.
Sandbox idle. Sample thread on screen.
Step 01 · 0.0sPBX busy signal detected
Step 02 · 0.4sBlueGrid webhook triggered
Step 03 · 1.8sWhatsApp template dispatched
Step 04 · DonePatient intent & slot confirmed
your clinicWhatsApp Business
Hi, this is your clinic. We missed your call — we're with a patient in the chair. Are you in pain, or would you like to book?
Severe toothache since this morning.
I'm sorry you're hurting. I won't guess at a diagnosis, and I've flagged this urgent. What name should we note, and can you come in today? If bleeding is heavy or breathing is difficult, call your local emergency number.
Lena K. — I can come in today.
Noted, Lena. Urgent toothache, today. your clinic will confirm a chair shortly. This is not a diagnosis.
Sample thread · press simulate for a live run
Today's recovered calls · your clinic
Sample data, not real patients. Every Monday at 08:00 the real product emails a short ROI summary.
| Time | Caller | Status | Transcript |
|---|---|---|---|
| 09:42 | Anna M. | Appointment requested | |
| 10:18 | +44 7700 ••• 21 | Emergency triage | |
| 11:05 | Tom K. | Appointment requested | |
| 12:31 | 020 ••• 40 (landline) | Manual callback |
Setup
Live in three steps. No number porting. No IT team.
Your clinic number, your phones, and your provider stay exactly as they are.
01
Approve the greeting
We draft the greeting, opening hours, booking link, and common questions from your website. You read them and approve. About ten minutes of your team's time.
02
Forward only what you miss
On the clinic phone, dial *61* for no-answer and *67* for busy, each pointed at your BlueGrid number. Switch off any time with ##61# or ##67#. No hardware.
*61**67*##61###67#
03
Start recovering patients
Every missed caller gets a WhatsApp — or SMS if they aren't on WhatsApp — within seconds. Your team sees each enquiry in one list.
Works with BT · Vodafone · Eir · Telekom · Sipgate · any landline or VoIP
Zero-IT · EU hosting
Built for strict European clinical standards.
Conditional forwarding, a data processing agreement, and a human on the thread whenever you want one.
01
Zero hardware or IT changes
Works via standard conditional call forwarding on busy or no answer, with the landline or VoIP provider you already use. No new hardware and no number porting.
02
Non-diagnostic scheduling triage
Hosted in Frankfurt. We sign an Art. 28 data processing agreement. The assistant collects scheduling triage only — it does not diagnose or store clinical findings. Conversation logs delete automatically after 30 days. The first message replies to the patient's own call. It isn't marketing.
03
Reception always in control
Receptionists jump into the thread with one click from any browser. Pain or bleeding is escalated straight away, and the caller is pointed to the local emergency number. Confirming the appointment stays with your team.
Pricing
Transparent pricing.
If the 7-day live pilot doesn't recover at least 3 real patient inquiries in your first week, you pay €0.
7-day live pilot — Founding pilots — this offer applies to our first founding customers. Setup is free for the week.
Solo / Pilot
Single-practitioner dental, physio, or private clinics
€197 / month
+ €490 one-off, waived on a 6-month commitment
Up to 250 missed-call recoveries a month
- WhatsApp + SMS reply in under 5 seconds
- Your booking link in the first message
- Email alert to the front desk
- ROI summary every Monday
Our recommendation
Clinic Pro
Busy dental practices (2–4 chairs), aesthetic clinics, orthodontists
€297 / month
+ €790 one-off
Up to 600 recoveries a month + 2-way AI chat
- Everything in Solo
- 24/7 AI receptionist for hours, treatments, pricing, and emergency triage
- Live front-desk dashboard
- English and German
Multi-site
Multi-location groups, implant and cosmetic centres
€497 / month
+ €1,490 one-off
Up to 1,500 missed-call recoveries a month
- Everything in Clinic Pro
- Post-visit Google review bot via WhatsApp
- Recall reminders via WhatsApp
- Priority support
All prices exclude VAT.
Frequently asked questions.
The objections we hear from practice managers, answered plainly.
Stop losing patients to voicemail.
Deploy BlueGrid on your existing clinic phone line in 15 minutes.